Maggie Campbell, Benefit Performance and Development Manager, at Argyll & Bute Council explains how Destin Solutions have helped review the use of the Civica URB application:
‘We have used the Civica workflow system for a number of years and whilst we set the application up in a manner that reflected our business we felt that we needed an independent review of how we used the system and to establish if things could be done better.
We have worked with Destin Solutions in the past and we felt that with their knowledge and experience of both the URB application and how we operate that their advice would assist us in making the most of the application.
Destin undertook a comprehensive review of all aspects of the system from the set up of the system parameters to a detailed analysis of our existing process maps.
Following their on-site work Destin produced a detailed report that challenges how we configured certain aspects of the application and has provided a list of recommendations that when implemented will ensure that we are making the most of the technology.’