MEET THE

DESTIN TEAM
Duncan Baxter
IRRV (Hons) - Director

Duncan worked for Lancaster City Council for 16 years and held a number of positions within Revenues Services which included Senior Revenues Officer and Local Taxation and Income Manager. Since then Duncan has worked as a Consultant and Project Manager for a large private sector software company. His recent projects include Business Process Re-engineering in Revenues & Benefit services, creation of Electronic Procedure Manuals, software configuration and report writing.

He is a member of the Institute of Revenues Rating and Valuation (IRRV), has spoken at a number of seminars and is currently Association President of the Lancashire & Cheshire IRRV Association. He is based in the North West.

Linda Price
IRRV (Hons) - Product Manager

To date, Linda has had a varied career that covers both the public and private sector elements of local government service delivery.  In 2004, after 11 years in the private sector, Linda returned to local government as Assistant Director of Information Services at Sefton MBC.  Her most recent role was as ICT and Contract Services manager at Sefton, managing the Council’s major outsourcing partnership that covers ICT, Revenues and Benefits.  Linda has been actively involved in the development of the options for Sefton MBC’s Council Tax Reduction Scheme.

Linda joins Destin as Product Manager, a role to which she brings her considerable experience gained as Product Manager for Bull and Anite Software organisations.  Linda has a particular interest in the development of software solutions and integration which is particularly relevant to the challenging demands placed on local government in relation to the welfare reform agenda.

Linda’s 15 years as a revenues and benefits practitioner were spent with Liverpool City Council and Preston City Councils, separated by 5 years as a Deputy Clerk to the Merseyside Valuation Tribunal. Linda is an active member of IRRV including 2 years as a member of IRRV’s Commercial Services Committee.  Linda has twice been a local IRRV President and is a regular speaker at both national and local level.

Nigel McAvoy
M Eng (Hons), APMP - Managing Director

With a Masters in Electrical Engineering from Queens University, Belfast, Nigel has a unique way of looking at the mechanics of how things actually work, identifying how processes can be simplified and applications developed to improve performance and maximise returns.

With expertise in designing and building bespoke technology solutions, Nigel helps organisations set and achieve meaningful targets to improve service by redesigning their processes and management structures and applying technology in the optimal way.

Nigel has twenty years experience working in the Local Government sector. Prior to setting up Destin Solutions he worked in large consultancy practices where he was involved in architecting and delivering pioneering PPP contracts for Local Government and leading a multi-million pound change project to deliver 20% savings in operational costs within the Financial Services sector.

Nigel brings with him a good blend of commercial and business acumen combined with technical know-how, allowing him to develop ‘fit for purpose’ applications that deliver on client needs.

Peter Haywood
MBA, IRRV (Tech) – Account Manager

Peter has worked in Revenues and Benefits departments across four councils spanning 28 years, and most recently as Revenues and Benefits Manager at South Ribble Borough Council.  He is able to combine his experience of working local taxation and benefits alongside his MBA from the University of Glamorgan to support clients in delivering improvements in the efficiency and effectiveness of their services.

He is committed to developing processes within organisations that create performance improvements, as well as identifying opportunities for change that focus on delivering tangible benefits.

Peter is a past President and an active member of the Lancashire and Cheshire Association of the IRRV, a regular speaker at their events and seminars, he is knowledgeable on current issues affecting local taxation and benefits services.

Tracy McAvoy
Marketing Director, BA (Hons)

Tracy has specialised in business technology marketing for 20 years working within the Professional Services, Broadcasting, Customer Services and Public Sector markets during that time.

Blogging and content creation is a key element of what she does to share with others how developments in Local Authority technologies are driving improvements across Council Tax, Benefits, Business Rates, Finance and Customer Service teams across the UK.

Recent projects include a re-design of the Destin Solutions website to better meet the needs of visitors and customers, a social media launch bringing regular industry new and updates to followers and development of a case study programme to share best practice insights.