Keeping our Customers up and running during COVID-19

Destin Solutions has had a business continuity plan up and running for a number of years and as part of our ISO27001 accreditation. This is regularly reviewed and updated on a periodic basis and as required to address specific situations, such as the current COVID-19 outbreak.

Work Environment
Destin Solutions employees are all remote workers and do not work in a central office, which helps limit potential exposure and spreading of the virus.

Our two company Directors are split between two different, distant locations. This has created a culture that ensures remote working is the ‘norm’ and ensures that separation from work colleagues does not in any way impact our ability to do the jobs required to keep the business functioning.

All of our work is securely and centrally shared and hosted electronically including product development tools, with remote access to servers which are based in the UK. Daily internal meetings have for some time been hosted via telephone calls and where required, videoconferencing and through secure screen-sharing apps. Not operating in a central office environment has had no consequence on how we work on a day-to-day basis and has been thoroughly tried and tested for several years.

Keeping our products and services running
Our existing Business Continuity plan enables products and services to continue to operate in the event of the loss or restriction of any personnel. All of the services we provide to customers are highly automated, and the input of staff is generally only required at the start or finish of any new project engagements or in the event of a problem with data loading. In these instances data is hosted, accessed, reviewed and processed remotely, without the need for any face-to-face interaction. In addition, the demands on our infrastructure do not change should customers accessing the products or services shift away from working in the office; there is no difference in load on our systems whether customers are connecting from their office, a cellular network, or their home.

In the event of any government mandated or self-imposed restrictions preventing onsite client support we will replace this activity with remote support using tools such as ‘GoToMeeting’ which we already use in our day-to-day activities.

Our staff do not generally congregate together in one specific place or area and moving forward we will be suspending any non-essential face to face meetings.

We are in touch with our suppliers and service partners who have contractual obligations to ensure they have appropriate plans and arrangements in place to ensure the continuity of the supply of goods and services to Destin Solutions.

An appropriate inventory is maintained of core technology and other products essential to running our operations and arrangements have been made to secure any products or services which we anticipate may run into short supply.

Monitoring of the situation
We continue to monitor and act on the advice of the UK Government and the World Health Organisation.

Anyone of our staff returning to the UK from mainland China, the Republic of Korea, Iran or Italy is automatically excluded from meeting with other staff members, attending events and client sites for 14 days from the date of arrival back in the UK.

Latest Update
We have suspended all onsite work at Client sites, but business will carry on as usual with the aid of webinars and teleconferencing facilities.