FUSION - Single View of Debt
DEBT RECOVERY REPORTING & ANALYTICS
Fusion single view of debt enables Local Authorities to consolidate and view all the debt that is owed to them from across multiple departments and systems all within a single platform. It provides a complete breakdown of all debt owed by an individual or business, giving a complete picture and ultimately a better customer experience. A debtor can then be assigned just one reference number to encompass all debt, have just one point of contact, one payment plan and reduce the costs associated with recovering the debt.
Append Debt Data with External Data
As well as taking a Local Authorities internal data from across Council Tax, Business Rates, Benefits, Parking, Housing and other internal systems it can also use external data sources such as Companies House, Land Registry and Credit Reference Agencies. This not only helps ensure better accuracy on data matching, it provides a more enhanced and unique profile of a debtors financial situation which can assist with helping establish payment plans. By combining information from a number of data sources Fusion can give you unique insight into exactly who owes what, the nature of the debt and a whole range of other customer information.
Powerful Reporting & Case Management
With this data you can run a variety of reports and drill down into specific individual accounts, identifying the largest debtors for proactive targeting and a more bespoke approach to recovery.
Inbuilt case management also enables work activities and case notes to be recorded, creating an audit trail and which can be fed back into the relevant internal debt system, providing an update on interactions with that debtor. It also helps facilitate the creation of multi debt stream campaigns, allowing communication through letter, email or SMS.
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Key Benefits
A unified approach to collections – consolidating all debt a single customer has across different departments
Proactive targeting – identifying the biggest debtors and adopting a bespoke approach to recovery
Identify trends and patterns – by drilling down on debt data
More informed decision-making – using a more granular breakdown of debt
Quick and accurate reporting – at any point in time on total debt owed by account, by department or by individual
Better manage case-load – by reviewing recovery activity taken and success levels at an individual account level
Better resource allocation – re-direct team activity to the biggest potential returns
A more proactive, customer centric approach – by informing debtors on total debt owed and across which departments
Key Features
Digital dashboards – for quick, easy viewing of all debt data
Reporting capabilities – high level summary view for management insight
Case Management – ability to record notes and assign actions and activities
External data – supplement debtor data with credit referencing data to assist with payment plans and vulnerability issues
Advanced search technology – for faster more accurate data consolidation
Machine Learning – tracking actions taken on debtors and learning and optimising future activity to reflect this
