Destin Solutions Open Day

The team at Destin Solutions invite you and your colleagues to come and see the latest data analytics technology in action at our open day in November.

Meet other Councils and industry experts who will share their experiences on how they are tackling debt, fraud and avoidance through data sharing.

REGISTER NOWDate:    Thu 15th November 2018
Venue: Knowsley Hall
, Merseyside


The Event:
Local authorities are increasingly managing and sharing customer data in a more meaningful way and using it alongside external data to get a fuller picture of customers and debt positions. This forum has been designed to share best practice on who is doing what in this area, and outlines what it is actually delivering for them.

Hear from industry experts and peers on how through data collaboration and sharing, traditional data silos are being broken down and information is being used to maximise revenues, identify fraud and avoidance whilst reducing debt.

Who should attend:
Council Managers and Leaders within Finance, Revenues and Benefits, Business Rates, Property Management and Customer Services Professionals. Find out what your colleagues are doing to meet and exceed efficiency and collection targets. Understand more about current technology developments and the latest data sharing initiatives.


10.00    Refreshments and Registration

10.30    Chairs Welcome and Opening Address
Peter Haywood, Account Manager, Destin Solutions

10.35    General Introduction & Technology Update
Duncan Baxter, Director, Destin Solutions
A brief update on our products and future plans for technology to assist with property inspections, NNDR and council tax collections and with the identification and reduction of fraud. 

10.50    Creating a register of liability orders
Lisa Black, Director of Operations, Nottingham Revenues & Benefits Ltd & Steve Nicholson, Project Director, Registry Trust
Find out more about the pilot being run by Nottingham Council and how they are using a register of liability orders to help try and leverage collections and recovery of Council Tax.

11.20    Tackling insolvency and fraud
Hemal Mistry, Director, Horsfields Insolvency Practitioners
Local Authorities are increasingly having to deal with issues around insolvency, tax avoidance, evasion and fraud. This session will help you identify the tell-tale signs that this is occurring, what you can do to help counteract it and what tools are available to help recover assets.

11.45    Refreshments 

12.15    CUSTOMER INSIGHT SESSION 1: Using HUB to tackle over ½ million worth of suspected SBRR Fraud
Zoe Kent, Revenues & Benefits Manager, Swale Borough Council
Following some analysis that identified there was just under £650,000 of suspected small business rates relief fraud occurring across the county of Kent, all thirteen Authorities in Kent decided to invest in HUB the business ratepayer data pooling solution. This session talks about what drove the decision to invest and discusses the results.

12.45    CUSTOMER INSIGHT SESSION 2: Using data from HUB as an active part of your Fraud Investigations
Andy Taylor, Fraud Manager, Preston Council
Preston Council explain how data pulled from HUB has been used to conduct interviews under caution in suspected cases of small business rates relief fraud.             

13.10    Chairs closing remarks, observations and questions
Destin Solutions

13.15    Demonstrations, Lunch and Networking
See some of the latest business intelligence solutions for Revenues, Benefits, Collections and Recovery in action.

Station 1: HUB – Matching NNDR data nationally across councils and Companies House – hosted by Peter Haywood
Station 2: VISION – Management reporting and data analysis platform – hosted by Nigel McAvoy
Station 3: ASPIRE – Property Inspection Module – hosted by Duncan Baxter

15.00    Event Close




*** Please note there is limited availability for this free event and priority will be given to early registrations. This event is for Revenues & Benefits and Recovery & Collections staff within UK local authorities and the collections agencies who work on their behalf and Destin Solutions reserve the right to refuse registrations if necessary in order to protect commercial interests. ***