Duncan worked for Lancaster City Council for 16 years and held a number of positions within Revenues Services which included Senior Revenues Officer and Local Taxation and Income Manager. Since then Duncan has worked as a Consultant and Project Manager for a large private sector software company. His recent projects include Business Process Re-engineering in Revenues & Benefit services, creation of Electronic Procedure Manuals, software configuration and report writing.

He is a member of the Institute of Revenues Rating and Valuation (IRRV), has spoken at a number of seminars and is a past Association President of the Lancashire & Cheshire IRRV Association. He is based in the North West.

With a Masters in Electrical Engineering from Queens University, Belfast, Nigel has a unique way of looking at the mechanics of how things actually work, identifying how processes can be simplified and applications developed to improve performance and maximise returns.

With expertise in designing and building bespoke technology solutions, Nigel helps organisations set and achieve meaningful targets to improve service by redesigning their processes and management structures and applying technology in the optimal way.

Nigel has twenty years experience working in the Local Government sector. Prior to setting up Destin Solutions he worked in large consultancy practices where he was involved in architecting and delivering pioneering PPP contracts for Local Government and leading a multi-million pound change project to deliver 20% savings in operational costs within the Financial Services sector.

Nigel brings with him a good blend of commercial and business acumen combined with technical know-how, allowing him to develop ‘fit for purpose’ applications that deliver on client needs.

Tracy has specialised in business technology marketing for 22 years working within the Professional Services, Broadcasting, Customer Services and Public Sector markets during that time.

Blogging and content creation is a key element of what she does to share with others how developments in Local Authority technologies are driving improvements across Council Tax, Benefits, Business Rates, Finance and Customer Service teams across the UK.

Recent projects include a re-design of the Destin Solutions website to better meet the needs of visitors and customers, a social media launch bringing regular industry new and updates to followers and development of a case study programme to share best practice insights.

Helen has over 30 years experience of working in computing and technical environments. During this time Helen has managed the design, development and implementation of large scale systems in many areas including manufacturing, sales, finance and HR.

Helen has experience in working with numerous technologies ranging from COBOL and Powerhouse, to Delphi, SQL, Oracle, Unix, C#, ASP.Net to name just a few.

Karen has worked and been a manager in the private sector focusing on customer care and client support for over 38 years. In 1999 Karen began working in the public sector qualifying as a college lecturer, delivering and managing courses from First Diplomas to Degree level using various technologies to develop, design and deliver lectures using a range of methods and platforms..

In 2022 Karen joined Destin Solutions, taking responsibility for creating NEXUS reports and investigating properties missing from the council tax banding list or the business rating list using our NEXUS software. Following expansion of the NEXUS Business Support Team, she became a Business Support Manager, providing training, guidance and support for the team whilst contributing to the development and adaptation of the software solutions.

Following internal restructuring, Karen has now been appointed Customer & Business Support Manager for Destin. In 2024 she headed up the team which presented and successfully won an IRRV Award, giving her a keen insight into the financial struggles that Local Authorities face. Karen will primarily be focused on managing customer accounts and being a point of contact for day-to-day customer queries across all products, whilst providing a positive customer experience and fulfilling customer expectations.