Karen has worked and been a manager in the private sector focusing on customer care and client support for over 38 years. In 1999 Karen began working in the public sector qualifying as a college lecturer, delivering and managing courses from First Diplomas to Degree level using various technologies to develop, design and deliver lectures using a range of methods and platforms..
In 2022 Karen joined Destin Solutions, taking responsibility for creating NEXUS reports and investigating properties missing from the council tax banding list or the business rating list using our NEXUS software. Following expansion of the NEXUS Business Support Team, she became a Business Support Manager, providing training, guidance and support for the team whilst contributing to the development and adaptation of the software solutions.
Following internal restructuring, Karen has now been appointed Customer & Business Support Manager for Destin. In 2024 she headed up the team which presented and successfully won an IRRV Award, giving her a keen insight into the financial struggles that Local Authorities face. Karen will primarily be focused on managing customer accounts and being a point of contact for day-to-day customer queries across all products, whilst providing a positive customer experience and fulfilling customer expectations.