Fusion uses powerful proprietary data matching technology to deliver a single view of debt solution.  It is also the technology driving award winning solutions such as HUB, the small business rates relief fraud tool and NEXUS, the solution that identifies properties not currently liable for tax. 

Fusion is designed to;

• Automate the process of matching duplicate data records from different sources
• Create suggestions for best data matches held across different systems
• Supplement a council’s data with external data sources i.e. CRA, Land registry

It works by comparing authoritative datasets on UK company information and UK property information, which are built into Fusion, against other datasets held by a Local Authority to identify discrepancies.

Automated and Manual Matching
Using sophisticated data matching algorithms Fusion sorts through millions of records from multiple data sources (e.g. council tax, business rates, sundry debts) and automatically makes matches on the Local Authority data. This typically results in around 90% of the data being matched automatically and for the remaining 10%, the system will provide suggested matches for the individual user to decide.

Reducing the costs of CRA checks
Fusions’ data matching capabilities saves significant costs when running the data against external credit reference agency data for financial checks. The more accurate the data submitted the more likely the correct information will be returned  first time round, reducing instances of multiple checks being required.

Machine Learning
Fusion has been built from the ground up and incorporates machine learning. For example, if a user decides a suggested match identified in Fusion is not a match, it learns from that decision and records it as ‘no match’. It will then relay that information back through the system, potentially resulting in the creation of other suggested matches based on that decision to ‘not match’ or it may remove suggestions it made prior to this new ‘no match’ being recorded. It is always learning and improving based on the matching decisions being made.

Advanced Search Technology
Using cutting edge, powerful search technology Fusion allows us to store, search and analyse huge volumes of data quickly and in near real time, returning quicker, more accurate results.

Case Management
Incorporated within Fusion is the ability to create and record tasks, as well as make edits to existing data and record notes against records. Typical tasks include, obtaining financial data on individuals, sending a text or sending an email.

Fusion – Single View of Debt
Fusion SVOD enables Local Authorities to consolidate and view all the debt that is owed to them from across multiple departments and systems all within a single platform. It provides a complete breakdown of all debt owed by an individual or business, giving a complete picture and ultimately a better customer experience. A debtor can then be assigned just one reference number to encompass all debt, have just one point of contact, one payment plan and reduce the costs associated with recovering the debt.

Append Debt Data with External Data
As well as taking a Local Authorities internal data from across Council Tax, Business Rates, Benefits, Parking, Housing and other internal systems it can also use external data sources such as Companies House, Land Registry and Credit Reference Agencies.  This not only helps ensure better accuracy on data matching, it provides a more enhanced and unique profile of a debtors financial situation which can assist with helping establish payment plans. By combining information from a number of data sources Fusion can give you unique insight into exactly who owes what, the nature of the debt and a whole range of other customer information.

Powerful Reporting  & Case Management
With this data you can run a variety of reports and drill down into specific individual accounts, identifying the largest debtors for proactive targeting and a more bespoke approach to recovery.

Inbuilt case management also enables work activities and case notes to be recorded, creating an audit trail and which can be fed back into the relevant internal debt system, providing an update on interactions with that debtor. It also helps facilitate the  creation of multi debt stream campaigns, allowing communication through letter, email or SMS.

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