Farnham Castle Open Day

The team at Destin Solutions invite you and your colleagues to come and see the latest data analytics and fraud technology in action at our open day in February.

Meet other Councils and industry experts who will share their experiences on how they are tackling debt, fraud and avoidance through data sharing.

Date: Thu 7th February 2019
Venue: Farnham Castle
, Surrey

Join Arun, Ashford, Basildon, Basingstoke & Deane, Bracknell Forest, Croydon, Ealing, Elmbridge, Hart, Kensington & Chelsea, Mid-Sussex, Oxford, Reading, Reigate & Banstead, Sevenoaks, Southwark, Surrey Heath, Wealden, Windsor & Maidenhead and others at this complimentary event.

The Event:
Local authorities are increasingly managing and sharing customer data in a more meaningful way and using it alongside external data to tackle instances of fraud, avoidance and the build up of debt. This forum has been designed to share best practice on who is doing what in this area, and outlines what it is actually delivering for them.

Hear from industry experts and peers on how through data collaboration and sharing, traditional data silos are being broken down and information is being used to maximise revenues, identify fraud and avoidance whilst reducing debt.

Who should attend:
Council Managers and Leaders within Fraud, Finance, Revenues and Benefits, Business Rates, Property Management and Customer Services Professionals. Find out what your colleagues are doing to meet and exceed efficiency and collection targets. Understand more about current technology developments and the latest data sharing initiatives.


10.00 Refreshments and Registration

10.30 Chairs welcome and opening address
Destin Solutions

10.35 General introduction & technology update
Duncan Baxter, Director, Destin Solutions
A brief update on our products and future plans for technology to assist with property inspections, NNDR and council tax collections and with the identification and reduction of fraud.

10.50 CUSTOMER INSIGHT SESSION 1: Using data from HUB as an active part of your Fraud Investigations
Andrew Taylor, Fraud Manager covering Fylde, Lancaster and Preston Council
Andrew explains how data pulled from HUB has been used to conduct interviews under caution in suspected cases of small business rates relief fraud.

11.20 Tackling insolvency and fraud
Hemal Mistry, Director, Horsfields Insolvency Ptractitioners
This session will focus on avoidance and corporate insolvency, director and debtor culpability and powers of recovery available to Local Authorities. 

11.45 Refreshments

12.15 CUSTOMER INSIGHT SESSION 2: Optimising property inspections to maximise income and tackle rates avoidance
Julie Smethurst, Revenues Manager, Preston and Lancaster Shared Service (PALSS)
Find out how PALSS have revolutionised their property inspections with the implementation of an automated inspection and workflow system. Giving Property Inspectors more control of their workload and accountability of their time the solution provides more informed data so that a more targeted approach to visits can be achieved to maximise the tax base and combat rate avoidance.

12.45 Tackling business rates avoidance and fraud
Richard Kerr, Partner, Greenhalgh Kerr
Local Authorities are increasingly having to deal with issues around tax avoidance and fraud. This session will reveal some tools and tactics to help you counteract it.

13.10 Chairs closing remarks, observations and questions
Destin Solutions

13.15 Lunch and Networking

14.00 Castle Tour

14.45 Demonstrations
See some of the latest business intelligence solutions for Fraud detection, Revenues, Collections and Recovery in action.

Station 1: HUB – Matching NNDR data nationally across councils – hosted by Peter Haywood
Station 2: VISION – Management reporting & data analysis platform – hosted by Linda Price
Station 3: ASPIRE – Property Inspection Module – hosted by Duncan Baxter

15.30 Event Close




*** Please note there is limited availability for this free event and priority will be given to early registrations. This event is for Revenues, Business Rates, Fraud, Recovery & Collections staff within UK local authorities and the collections agencies who work on their behalf and Destin Solutions reserve the right to refuse registrations if necessary in order to protect commercial interests. ***