Any manager operating within a Council Revenues and Benefits Unit is under pressure to hit targets whether that’s administering benefits more efficiently, reducing fraud and error or maximising collections. Quite often this is in conjunction with the need to reduce resource and cost whilst keeping teams motivated and performing well, ultimately you’re operating in a hugely challenging environment.
Increasingly Councils are looking to technology to help them balance the status quo. Using Destin’s powerful analytics and reporting tool ‘VISION’ you can take data from systems across multiple areas including Housing Benefits, Council Tax, Business Rates and more to create detailed management reports and provide key performance management insights.
VISION enables you to drill down on various areas of debt to identify who the biggest debtors are, provides you with the data to identify internal and external trends to set a balanced budget for the collection fund and helps combat fraud by flagging discrepancies in data from different systems. It allows you to focus your team efforts in those areas that sometimes fall between the gaps and where quick wins can be achieved.