Destin Reading Conference -
April 2024
Data & Automation in Revenue Collections & Recovery
DATE: Wednesday 24th April
TIME: 10.00
to 4.00pm
reading football ground

If you missed our conference in Nottingham last year, this is a must-attend event, featuring many of the same sessions and presenters.

Ground-breaking data optimisation and artificial intelligence solutions represent the future of Council revenue generation and minimising loss. The team at Destin Solutions invite you and your colleagues to attend our free open day to see how this is already being applied.

Meet other Councils and industry experts who will share their experiences on how the latest technology is revolutionising the way they work with data to drive greater efficiencies and boost revenue collections.

The Event
Local Authorities and the enforcement agencies working on their behalf are increasingly recognising the value of consolidating, optimising and automating data. This Open Day not only provides insights on the latest approaches for maximising revenue generation through technology and people, it will also focus on how to deal with the growing trend of liability orders being set aside.

Post Covid, we have been forced to reconsider the ways in which we work and this event highlights the technology and people skills evolving to support a smarter way of carrying out traditional tasks.

The Programme:
10.00 Refreshments & Registration

10.30 Chairs Welcome and Opening Address
Alistair Townsend, Business Consultant & Past IRRV President

10.35 Technology Briefing
Duncan Baxter, Director, Destin Solutions
A brief update on our latest technology developments.

10.55 Maximising revenues through technology automation 
Cheryl Falder, Revenues & Enforcement Manager, Basildon Borough Council
Advances in technology are providing exciting opportunities for Local Authorities to maximise revenues in a cost-effective way. Technology automation is a key part of this and Basildon Borough Council share how they have recently invested in solutions that automate the process of conducting property inspections and identifying properties not paying tax. Cheryl will also highlight how these solutions are expected to boost income in the year ahead.

11.25 Using AI to optimise enforcement visits 
Sarah Naylor, VP of CIVEA & Sales Director at Dukes Bailiffs
Sarah will talk about Dukes’ deployment of Visit Genius – ground-breaking new technology that helps schedule, route and manage enforcement visits more effectively. Sharing some of the results they are achieving using this technology, Sarah will highlight how the solution is helping agents to better identify vulnerability and providing tangible insights into propensity to pay.

11.50 Refreshments & Networking

12.20 Engaging with your investigations teams (and using some of their techniques) to make recovery easier
Mike Neumann, Director, ITS Training
Where debt arises from fraud (or any other wrongdoing), LA investigators and Accredited Financial Investigators often have powers that they can use to uncover and seize debtors’ assets. Where criminal or civil proceedings are being taken already, these may also assist with recovering costs, losses and compensation. By working with your investigation teams, recovery may be easier. Mike will discuss these powers and some of the techniques that investigators use, that might be helpful to those seeking to recover outstanding debt.

12.50 Setting up a coherent strategy for debt profiling 
Julie Smethurst, Assistant Director Revenues & Benefits, Oldham Council
In this session Julie will discuss the importance of having a coherent debt data strategy in place and will talk through some of the challenges she is facing in her current role as the Authority returns back to ‘business as usual’ post-covid. From having the right data management tools at your disposal, to having the resources in place to then interpret and use that data effectively, Julie will share her tips on how best to profile your debt and set up an action plan for dealing with older debt.

13.20 The guide to setting aside 
Alex Worthington, Barrister, Greenhalgh & Kerr
Anecdotally, applications to set aside liability orders have been on the rise for a range of reasons as enforcement has resumed post-pandemic. In this session, Alex Worthington, a Barrister specialising in Local Government Finance at Greenhalgh Kerr Solicitors, gives an overview of the process which applications should follow and offers guidance on how to avoid the cost and complexity spiralling.

13.45 Chairs closing remarks, observations and questions

13.50 Lunch

14.30 Technology Demos
Demonstrations showing some of the latest data intelligence solutions designed to boost Council revenue generation will be available during and after lunch. Three demo stations will run simultaneously on the day as follows;

Station 1: Aspire – Property Inspection Module
Station 2: NEXUS– Missing & Undervalued Assessments
Station 3: HUB – SBRR Fraud & Rates Avoidance


16.00 Event Close

*** Please note there is limited availability for this free event and priority will be given to early registrations. This event is for Revenues, Business Rates, Property Teams, Council Tax, Finance, Debt & Income, Recovery and Collections staff within UK local authorities and the collections agencies who work on their behalf. We reserve the right to refuse registrations for commercial reasons.***

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