Properly maintaining your NNDR (national non domestic rate) accounts in relation to liability, exemption, discounts, payment methods and valuations is vital in helping build Council revenues. As with most things it comes with its own set of complexities, particularly when adding new properties, inspecting properties, dealing with billing procedures and taking recovery and enforcement action.
With the Enlight NNDR online procedural manual and electronic guideline, much of that complexity can be taken away by hosting all the information your Collection and Recovery Officers, Customer Support Assistants and Property Inspectors need and use on a daily basis, in one place. The manual can be tailored to their unique requirements providing data related to local valuations, guidelines on inspecting properties, handling empty properties, identifying where NNDR relief is valid, policies and protocols for handling recovery and much more.
Ultimately it’s your responsibility to keep on top of the latest legislation governing this area whilst administering and recovering business rates through phone calls, face-to-face contact, letters and liaison with debt recovery agencies where required. The Enlight NNDR procedural manual helps make all the tasks associated with these activities easier and quicker, providing staff with the latest regulatory and policy guidelines as well as standard letters, forms and procedures which support the effective collection of business rates.
