The billing and collection of council tax can be demanding for any Local Authority with Council Tax Officers expected to be well versed in offering advice and guidance on all aspects of Council Tax liability, discounts and exemptions as well as the legalities around recovery and enforcement.
With the Enlight Council Tax online procedural manual and electronic guide, life can be made easier by consolidating all the information your Recovery Officers, Customer Support Assistants, Compliance Officers and Council Tax Processors need and use on a daily basis, in one place. The manual can be tailored to their unique requirements providing data related to local taxation legislation, guidelines on issuing reminders, final notices and summonses, policies and protocols for handling recovery and much more.
Ultimately it’s your responsibility to ensure that each chargeable dwelling has an appropriate account associated with it and it is being billed correctly with the appropriate funds received. The Enlight Council Tax procedural manual helps make this process as seamless as possible, providing staff with the latest regulatory and policy guidelines as well as standard letters, forms and procedures which support the daily activities necessary for the efficient collection of Council Tax.