Administering housing benefits and dealing with overpayments and suspected cases of fraud is complex and labour intensive for most Authorities but becomes even more challenging when trying to meet weekly targets and keep on top of the latest legislation governing these areas.
With the Enlight Benefits online procedural manual and electronic guide, life can be made easier for your operational staff. How? The Enlight Benefits manual is created around your unique departmental requirements, bringing together all the strands of information your Benefits Assessors, Fraud Investigators and Overpayment Officers need and use on a daily basis, in one easy to access portal.
The starting point of each manual is based on a core template of information, including all regulations, circulars and policy guidelines issued by the DWP and HMRC as well as standard letters, forms and procedures you use at a local level. Typical information stored and accessed by staff would include benefits forms such as change in circumstances or address, user guides and release notes for the technology used to help process claims, a list of contacts used daily by teams and much more.
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