We understand that for a Council to run effectively there are a number of business processes and workflows in place designed to achieve a consistent level of service and to optimise staff resources and productivity to best meet targets.
However some of these processes are still very much run manually or using spreadsheets with no real layers of security in place and requiring specific individuals with the necessary skills to maintain and update them on an ongoing basis.
Destin Solutions’ ASPIRE can take practically any process that is currently documented and administered from within a spreadsheet or similar software package and can automate it using a web based portal to help Local Authorities cut down on repetitive, labour intensive, manual tasks
ASPIRE can help Authorities optimise business processes and staff performance by;
- tracking cases
- prompting staff when follow up action is required
- routing cases at key points in the process
- allowing data entry onto custom designed forms
- issuing email alerts
- producing documentation
- providing detailed analysis and reporting on each stage of a process