The Ascendant data platform can help by providing a bespoke timeline which links the Occupier(s) to a billing period and the utilities usage costs against that period. This can then be cross-referenced against a state-of-the-art trace service on individuals, highlighting their current contact details, credit worthiness and the properties they are associated with.
Using intelligent algorithms for tracing individuals, Ascendant not only helps Utilities firms more accurately identify who occupied a property at a specific point in time, it cleanses and appends data related to customer accounts and contact details on an ongoing basis.
Ascendant can also take the data from all direct debits set up by a Utilities firm and cross reference this against their consumption rates data to then flag when payments coming in are less than the amount being consumed. This enables Utilities firms to proactively establish where a potential build-up of debt could occur. Using this information, a simple workflow can be triggered to send an email or SMS text requiring the customer to either change to a new tariff or increase their direct debit payments.
Actionable information delivered directly to the inbox
Utilising information from a variety of different internal and external data sources, Ascendant can be configured to provide daily updates delivered to the inbox of those who need the information most so that a more targeted approach to debt recovery can be implemented.
Ascendant helps cut through the detail, saving time and resource wasted on Utility accounts where there is no real debt and can help highlight where incorrect balances are making the portfolio unprofitable.
Providing daily updates related to specific customer accounts, Ascendant helps track;
- Changes in property address
- Changes in contact details
- Changes in consumption requiring increased payment
- Customers propensity to pay
- Customers previous payment history
Management Information from Ascendant is provided on a highly secure yet easy to use portal which is accessible online 24/7. The dashboard is tailored to suit the needs of the business with customised views enabling management of live data to help drive day to day decision making on Occupier debt, direct debits, consumption rates and recovery action.