Performance & Process Management Solutions
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Ascendant for Utilities – Consumer

Data & Intelligence For Debt Collection

ascendant-solutions-logo-300pxThe combined bad debt of energy, water and telco firms in the UK stood at £1,579m in 2015, according to an article written by PriceWaterhouseCooper. On the increase, consumer bad debt indicates a need for more proactive collection strategies and issues around Occupier debt to be tackled. In the case of Occupier debt this is primarily a data issue which needs to be resolved before the real debt and who owns it can be accurately identified.

View our Blog Article: Tackling bad debt in the consumer utilities market


Occupier debt
The Ascendant data platform can help by providing a bespoke timeline which links the Occupier(s) to a billing period and the utilities usage costs against that period. This can then be cross-referenced against a state-of-the-art trace service on individuals, highlighting their current contact details, credit worthiness and the properties they are associated with.

Using intelligent algorithms for tracing individuals, Ascendant not only helps Utilities firms more accurately identify who occupied a property at a specific point in time, it cleanses and appends data related to customer accounts and contact details on an ongoing basis.

Direct debits
Ascendant can also take the data from all direct debits set up by a Utilities firm and cross reference this against their consumption rates data to then flag when payments coming in are less than the amount being consumed. This enables Utilities firms to proactively establish where a potential build-up of debt could occur. Using this information, a simple workflow can be triggered to send an email or SMS text requiring the customer to either change to a new tariff or increase their direct debit payments.

Actionable information delivered directly to the inbox
Utilising information from a variety of different internal and external data sources, Ascendant can be configured to provide daily updates delivered to the inbox of those who need the information most so that a more targeted approach to debt recovery can be implemented.

Ascendant helps cut through the detail, saving time and resource wasted on Utility accounts where there is no real debt and can help highlight where incorrect balances are making the portfolio unprofitable.

Providing daily updates related to specific customer accounts, Ascendant helps track;

  • Changes in property address
  • Changes in contact details
  • Changes in consumption requiring increased payment
  • Customers propensity to pay
  • Customers previous payment history

request a demo buttonManagement Information from Ascendant is provided on a highly secure yet easy to use portal which is accessible online 24/7. The dashboard is tailored to suit the needs of the business with customised views enabling management of live data to help drive day to day decision making on Occupier debt, direct debits, consumption rates and recovery action.

  • Key Benefits

    • Use more accurate data to pinpoint who occupied a property at any given time
    • Gain access to a customer’s most up to date contact details to pursue outstanding debt
    • Use data from consumption rates and direct debits to implement multi-channel contact strategies to proactively recover debt and reduce DSO (days sales outstanding) levels
    • Adjust contact and collection strategies based on the latest customer data checks
    • Easily identify customers with poor payment history that may indicate lower propensity to pay
    • Reduce staff resources spent manually investigating, collating and analysing data
  • Key Features

    • Get daily alerts identifying customers who may be at risk of late or non-payment
    • Traffic light system outlining where consumption rates are higher than payments being received
    • Implementation of workflows to automate the process of re-setting tariffs or payment amounts
    • Track staff collections and sales performance by linking them to customer accounts
    • Full reporting suite linking individuals to properties and related financial history
    • Ascendant is fully compliant with data protection legislation safeguards

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