Dumfries and Galloway Council - Performance Improvement Project

Dumfries and Galloway engaged Nigel McAvoy and Duncan Baxter to help achieve significant performance improvement while reducing costs.

 

This involved carrying out a high level review which identified different options for delivering the service. The work included looking at the organisational structures, processes and technology that Dumfries and Galloway used at the time.

 

As a result of this work Dumfries and Galloway decided to undertake a comprehensive Business Process Re-engineering exercise and introduce new technology, (including a new Document Management and Workflow system, Contact Management system and OLAP Reporting technology). The purpose of these initiatives was to provide a step-change in performance and provide Dumfries and Galloway with the tools to manage performance in the future, so that they could continue to improve.

 

In order to retain the focus on achieving the business benefit, Destin used business modelling techniques to track the anticipated performance improvements throughout the project.

 

Destin also provided Change Management support to help Dumfries and Galloway undergo the structural and role changes needed to achieve the full benefit from the project.

 

 

 

Ed Parkhouse, Operations Manager
Revenues and Exchequer Services, Dumfries and Galloway