ASPIRE - Business Process Management

Workflow applications for maximum efficiency

 

 

There are NO UPFRONT COSTS – you pay monthly at a set rate.

Our unique combination of sector-specific knowledge, and skills in the development of applications, allow us to offer you really low-cost solutions to your day-to-day processing problems.

What does this statement mean in practice?

Destin Solutions is highly skilled in developing bespoke business process management systems. Such solutions can be used to:

  • track cases,
  • prompt staff by delivering items to users as and when follow up action is required,
  • route cases at key points in the process,
  • produce documentation,
  • allow data entry using bespoke forms,
  • issue email alerts,
  • provide links to external agencies to improve process flow and communication, and use the sophisticated reporting solutions to provide detailed analysis of all stages in the process.

The solutions can be quickly developed, deployed and require no lengthy implementation.  There are NO UPFRONT COSTS – you pay for monthly usage only, at a set rate.


Let’s look at some examples of business processes that we know inside-out and support using ASPIRE:


Corporate Solutions

  • Absence management
  • Complaints
  • Discplinary and grievance


Revenues and Benefits Services

  • Revenue debt collection
  • Benefit appeal logging and monitoring
  • Quality Assurance and time recording
  • Discretionary Housing Payment management
  • Benefit Fraud management

Housing Advice and Options Services

When Local authorities transfer their stock to RSLs, or hand the management of the stock to an Arms Length Management Organisation (ALMO), very often the core housing management system goes with the stock. 

Of course the Council retains the ultimate responsibility for delivering the statutory homeless functions – this often means the housing options team become the ‘poor relation’ in IT terms. In reality, though, this presents a key opportunity to bring in new, flexible systems that are precisely tailored to the job in hand, like ASPIRE.

Processes covered include:

  • Advice case recording
  • Homeless Prevention expenditure recording
  • Homeless assessment monitoring
  • Temporary accommodation placements (including PRS)
  • Support services referrals
  • Homelessness, Suitability and Judicial Reviews
  • Referrals to other authorities

Managing temporary accommodation for homeless people

This can also extend to the management of a stock of temporary accommodation units (whether owned by the authority or procured from other sources). For example, the monitoring and collection of charges is frequently a long-winded job, and a key point of weakness in otherwise efficient homelessness operations.


For a no-obligation chat about your needs, contact us.