Catherine Black Principal Officer Review & Development at Dumfries & Galloway Council explains how the Council work with Destin Solutions:
At Dumfries & Galloway we have always thought that if correctly utilised, modern technology can bring about big gains in performance and we constantly strive to maximise the use of it.
The constant changing rules and regulations within Benefits & Council Tax makes it difficult to ensure that our performance levels are continually improving. That is one of the reasons that we have worked with Destin Solutions over the last 3 years.
Destin support us by advising us on how we can get the most from our systems to allow us to stretch our levels of performance, our workflow system is configured to support how we work and detailed up to date information on performance is automatically collected & made available to us on a daily basis. Destin also help us to help our staff, by ensuring that all of our policies and procedures are kept up to date and made available to staff through our intranet, by working together, our staff get to concentrate on what they do best – processing work quickly and accurately whilst providing excellent customer service.
The partnership works well because Destin not only understand our Service, but they have an in-depth knowledge of our business model and performance management culture, as well as CRM, workflow & reporting technology, and this allows us to quickly implement & monitor changes needed to meet the demands placed on us, in delivering effective services.