DATE: Wednesday 14th October
TIME: 11.00 to 11.45am
About this webinar
With many citizens and businesses stretched to their financial limit, Councils have the opportunity to fundamentally change how they recover outstanding debt by using all the data at their disposal to apply a fairer, more compassionate approach to recovery.
We are already working with a number of Local Authorities and Enforcement Agencies providing a wealth of debtor data sourced from external third parties coupled with a Councils own data to provide a true picture of a debtor’s circumstance.
Incorporating automated scorecard and workflow methodology our Data Services solution provides a sophisticated, intelligent approach incorporating credit reference, contact and business intelligence data to support a more informed decision-making process when it comes to recovery.
As well as identifying potentially vulnerable debtors in your Authority, it assists in reducing additional burdens placed on those debtors who simply can’t afford to pay. Rather than adding on additional court and enforcement costs to vulnerable debtors, the system can be set up to route these cases to those in your team best equipped to deal with them.
In addition to addressing your immediate short-term debt, this same technology can also be applied to older debt spanning back years which has not been reviewed recently. Circumstances of debtors change over time and for cash-strapped Authorities it could provide a much-needed additional injection of revenue.
Why you should attend?
This webinar provides a brief overview of the Data Services solution and how through the consolidation of all available data streams an Authority can better understand their customer and determine the most appropriate recovery option based on detailed data and analysis.
*** This webinar is primarily for Revenues, Recovery, Income, Collections, Finance, Business Rates and Property staff within UK local authorities and the collections agencies who work on their behalf and Destin Solutions reserve the right to refuse registrations if necessary in order to protect commercial interests. ***
Presenters:
Duncan Baxter IRRV (Hons)
Director, Destin Solutions
Duncan worked for Lancaster City Council for 16 years and held a number of positions within Revenues Services. Since then Duncan has worked as a Consultant and Project Manager for a large private sector software company. As a Founding Director of Destin Solutions, he has been involved with Business Process Re-engineering in Revenues & Benefit services, creation of Electronic Procedure Manuals, software configuration and report writing. He is a member of the Institute of Revenues Rating and Valuation (IRRV), is a past president of the Lancashire & Cheshire IRRV Association and has spoken at IRRV Conferences both national and locally.
Peter Haywood IRRV (Tech)
Account Manager, Destin Solutions
Peter has worked in Revenues and Benefits departments across four councils spanning 28 years, and most recently as Revenues and Benefits Manager at South Ribble Borough Council prior to joining Destin Solutions as an Account Manager. Peter is a past President and an active member of the Lancashire and Cheshire Association of the IRRV, a regular speaker at their events and seminars, he is knowledgeable on current issues affecting local taxation and benefits services.
