Performance & Process Management Solutions
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Case Studies

Newark & Sherwood District Council

Newark & Sherwood District Council selected Destin Solutions to develop an online process manual that contained the policies, procedures and training notes for all the key functions within Revenues & Benefits (namely Benefits, Council Tax, NNDR, Sundry Debtors and Cashiering).

Phil Ward, Revenues & Benefits Manager at Newark & Sherwood said:

“It was essential that the manual was not just a legislation guide, but was a product that reflects how we work, contains our documents and procedures and is designed around our requirements.

The completed manual exceeds our expectations and more than meets our requirements.

I have no doubt that the manual and Knowledge Assessment Centre will provide staff with all the information they require, and that it will enable us to ensure that staff work in a consistent manner.”

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