Bury Council use Destin Solutions ‘VISION’ to better analyse debt
Bury Council are responsible for collecting Council Tax for over 82,000 properties and Non Domestic Rates for over 5,500 properties over the course of a financial year and rely on these collections to help fund local services for citizens. Balancing the budget in any council is a complex process involving many variables and the more effectively you can predict your incoming revenue and collections the healthier your position.
To assist with this Bury Council chose to invest in Destin Solutions VISION reporting and analytics tool. VISION gives the Council access to reports which pulls data from their Council Tax, Business Rates, Sundry Debts and Housing Benefits Overpayments systems to provide them with a single view of debt.
Cameron Smith, Performance and Policy Manager at Bury Council comments “The Council has a responsibility to collect debt in an ethical way. If someone has built up a lot of debt, it is important to take account of their whole financial situation. This provides you with information you need to put together a repayment plan they are more likely to meet, without causing them additional hardship that could require expensive support from elsewhere in the public sector.”
VISION assists with this by collecting data from different parts of the Council and consolidating it so that Recovery Managers can make more informed decisions on recovery approaches. It also looks at outstanding debts and identifies larger debts or multiple debts at the touch of a button, this enables Bury Council to maximise its recovery resources, so that debt can be collected more efficiently.